Delivery and Returns
100% Fully Refund Policy
We offer a tailored delivery and return policy for our customers. We aim to help to the best of our abilities. In case you ever need it, please find the terms and conditions as follows:
UK Standard Delivery (4-5 Working Days) - £3.50 (Free over £30)
EU Standard Delivery (8-10 Working Days) - £12.00
We aim to dispatch all orders within 3-4 working days. Our standard processing times are Monday to Friday 9 AM to 5 PM excluding Bank Holidays. We take care of every single packaging with caution and make sure all handling instructions are followed step by step, so you can get your purchase on time and in excellent conditions.
We will always do our best to ensure that you receive the right product ordered. Sometimes, however, mistakes do happen and we are keen to resolve them for you as quickly as possible. Please fill up the return form. We offer a full refund and exchange on packaged, sealed items that are received in a resaleable condition within 14 working days of purchase. Exceptions are oil custom filled bottles in clear or crystal bottles. Please send items with retaining proof of postage, to:
Oudh Shop 17 Market Square, London, E14 6QA
Refunds will always be processed by the original payment method.
When returning goods to customer services or in-store, refunds will be paid onto the same method of payment used on the original order. The refund value will be for the price paid when the order was placed. Refunds will only be processed once the item is received back.
Returning Products and Proof of Purchase
All online customers will receive a proof of purchase email when their order has been dispatched. Please, fill up the returns form and make sure our online sales department is aware of your in-store return before proceeding.
Money-Back Guarantee and Conditions
Our Money Back guarantee is essentially a simple guarantee that, if you are not satisfied with our product, a refund will be made. We are proud and confident about the quality of our products, therefore we offer you this guarantee for a piece of mind.
Note: This guarantee does not cover Fragrance oils, but sprays. The product should be unused and unpacked and return fees are covered by the buyer. We recommend you order a sample together with your product, so you can double-check the fragrances before actually opening the main box or product bag etc...