Delivery and Returns Info
Handled with care, delivered with precision.
We aim to dispatch all orders within 1–2 working days. Our standard processing times are Monday to Friday, 9:00 AM – 5:00 PM, excluding Bank Holidays. Each order is packed carefully to ensure your purchase arrives on time and in perfect condition.
- Packaging: Securely packed with care and attention.
- Tracking: All services include online tracking updates.
- Support: Contact our team with your order number for quick assistance.
Note:
Orders outside the UK may be subject to
customs fees & VAT
following the UK’s departure from the EU.
Delivery Options
- UK Standard (Royal Mail Track 24): £3.49 — 1–2 working days
- Free Delivery: Orders over £20
- Next Day Delivery (by 1pm): £9.95 — on request (up to 2 × 100ml bottles)
- Europe Delivery (Flat Rate): £29.50 (Customs Included) — 5–10 Working Days
Processing hours: Monday – Friday, 9am–5pm (excluding Bank Holidays)
Contact for Next Day Delivery
Returns & Exchange
Simple policy for your peace of mind.
Oudh Shop accepts exchanges and returns within 10 days of receiving your order. To proceed, please provide your original receipt or invoice.
Eligibility Requirements:
- Condition: Products must be unopened, untested, and unused. The packaging (including cellophane) must be in its original, complete condition.
- Exclusions: Tester fragrances, Attar/oil perfumes or items not factory-wrapped in cellophane are not eligible for return or exchange.
- Defects: Exchanges are permitted if the product has a factory defect (e.g., faulty atomizer or leakage without container damage) or if we shipped the wrong item.
- Preferences: Exchanges based on personal scent preference are not accepted.
Recommendation:
Unsure about a perfume? Please order a tester or sample first to avoid disappointment.
Process & Refunds:
Please email sales@oudhshop.co.uk with evidence of the product’s condition to request a return. If you request an exchange, please allow time for the shipping company to process the return before the new item is dispatched.
Refunds: For approved cancellations, refunds will be issued to the original payment method within 15 business days after the returned product is verified to be in pristine condition.
